You must take a look at the 2020 Gartner Magic Quadrant if you are on the lookout for IT Service Management tools or ITSM.
Are you familiar with the Gartner Magic Quadrant Report?
Here is a quick overview for you.
Gartner analyses top vendors in the IT Service Management tools market every year, evaluating each vendor on the ability to execute as well as vision completeness.
Note that the Magic Quadrant does not directly evaluate individual tools. It is a helpful resource, helping businesses identify all possible solutions.
What exactly will you come to know after you go through the Gartner Magic Quadrant report?
- Vendor viability and competitive strength
- ITSM technology top considerations
- Vendors placed in the magic quadrant in 2020
What is ITSM?
ITSM or IT Service Management refer to the activities that are involved in creation, design, support, delivery and management of IT services lifecycle.
Now, what is IT services?
Think of the technology you commonly use at your workplace.
The most common are your laptop, printer, apps installed on your laptop or the option to reset your password.
As all these services are provided by your IT team, these are IT services.
IT service management is crucial for both infrastructure as well as operations organisations as it helps to deliver and support IT services.
The Gartner research announces the vendors in ITSM tool market. This helps the businesses to find out how these providers align with their current as well as future roadmap.
Let us have a look at some of the Leaders of the market now.
EasyVista
Global software provider of service automation solutions, EasyVista has earned a recognition in the Magic Quadrant report. For the ninth consecutive year, EasyVista is awarded with this recognition. A Chief Revenue Officer of EasyVista, Evan Carlson pointed out, their belief in commitment to innovation, focus on consumer success coupled with strong sales execution has been recognised through this report.
Ivanti
Ivanti, a Leader, as announced by the Magic Quadrant provides solutions to improve and automate service delivery, user experience and business outcomes. The teams actually find it very easy to select as well as deploy the functionalities they need now as well as in the future as Ivanti uses a modular design and a cloud optimised system.
In the course of last few years, they released a number of enhancements, making life easy for the IT service management teams.
ServiceNow
ServiceNow is recognised as one of the industry Leaders both in the ability to execute as well as vision completeness.
This leading digital workflow company actually makes work better for everyone. This company has been positioned because of its ITSM solution and this is the seventh consecutive year that this solution is announced a Leader by Gartner.
Freshworks
Gartner report recognises Freshworks, a customer engagement company for completeness of vision as well as ability to execute. In 2020, Gartner recognised Freshworks for Freshsales and Freshdesk offering. Freshworks sees impressive growth across its portfolio with more than 40,000 organisations using the Freshworks SaaS products for better engagement.