SFDC stands for Salesforce Dot Com or Salesforce.com.
Salesforce is a SaaS or Software as a Service company which specialises in CRM or customer relationship management.
Using Salesforce services, businesses can use cloud technology and connect with the partners, customers and the future prospects as well. This software ensures customer success, helping businesses track consumer activity and other services. Salesforce also sells a suite of enterprise applications that focus on consumer service, automation, marketing, application development and analytics.
What is Salesforce?
In the course of last few years, cloud computing technologies witnessed a surge.
Salesforce has brought in significant impact on computing.
Before the advent of Salesforce, the company’s server hosted CRM solutions. It did not just take up a lot of time, but they were hard to use as well.
Salesforce, today, stands out as one of the most prominent software companies in the world.
Cloud computing played a really significant role in helping Salesforce become an instant hit. Salesforce is certainly not just about availability of a better product at low cost, but it is also about replacing long installation process with moving things online.
Salesforce Benefits
A number of benefits are attached with Salesforce subscription. Let us check some of the prime benefits of Salesforce now:
- Flexibility: Adaptability is one of the most significant USPs of Salesforce. With Salesforce, you need not stick to any workflow, process or page layout. This makes Salesforce more flexible compared to other systems available in the market.
- Customer Information: The information retrieved is one of the biggest advantages of Salesforce. When using Salesforce, you can check every individual’s contact, account, event, task or opportunity. This will help you a lot while approaching prospective customers.
- Easily Manageable: Managing Salesforce is very easy. You are trained by Trailheads, that is the learning program of Salesforce and with this training program, you can easily transform yourself from a user to an administrator. You can sit for exams and earn badges in these programs.
- Team Collaboration: Salesforce allows you to collaborate with other members of the team. You can speak with both groups and individuals discussing work-related information, like territory and clients. Chatter allows to add multiple team members to opportunities or accounts requiring special attention. This helps to prioritise and schedule tasks.
- Accessibility: Since Salesforce is a cloud product, you can access it wherever you have internet connectivity. You can also use the Salesforce app if you want to remain available from your phone. It is the best bet for business owners and marketing professionals who need to stay in touch with the team members round the clock.
How Companies Use Salesforce?
Businesses use Salesforce to understand customers and connect with them, thereby growing the customer base. This cloud-based software helps to track analytics, customer concerns and a number of other CRM functions.
Salesforce is also used to provide assistance in marketing and analysing performance.
Salesforce is the one-stop shop for managing, maintaining and communicating with customer base and ensure revenue growth.